Terms and Conditions – eshop.argutec.eu

1. Introductory Provisions and Definition of the B2B Regime

1.1 These terms and conditions govern the mutual rights and obligations between Argutec, s.r.o., with its registered office at Na Nivach 1339/4, Ostrava-Zabreh, 700 30, Czech Republic, Company ID No. 29453721, VAT ID No. CZ29453721, registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, Insert 54532 (the "Seller"), and the Buyer in connection with the sale of goods through the online store located at https://eshop.argutec.eu/ (the "E-shop").

1.2 These terms and conditions apply only to contracts concluded with persons acting within the course of their business activities or independent profession, and with legal entities. By submitting an order, the Buyer confirms that it acquires the goods for the purposes of its business, profession, or for the needs of the legal entity on whose behalf it acts.

1.3 The Seller is not obliged to conclude a contract with a consumer. If the Seller has reasonable doubts as to whether the Buyer acts under a B2B regime, the Seller may request additional identification details or reject the order.

1.4 Any deviating arrangements contained in an individually concluded purchase contract, an order confirmed by the Seller, a technical specification, a quotation or a framework agreement shall prevail over these terms and conditions.

1.5 The purchase contract and these terms and conditions may be concluded in Czech or English. In the event of any discrepancy between language versions, the version in which the order was confirmed by the Seller shall prevail, unless otherwise agreed in writing.

1.6 The Seller may reasonably amend or supplement these terms and conditions. For any specific purchase contract, the version effective on the date the Seller sends the binding order confirmation shall apply unless the parties agree otherwise in writing.

2. User Account and Buyer Identification Data

2.1 The Buyer may order goods through registration or without registration, if the technical solution of the E-shop permits it.

2.2 The Buyer shall provide truthful, complete and up-to-date identification, invoicing, contact and delivery details, including Company ID No., VAT ID No., the name of the contact person and details required for cross-border performance, where relevant.

2.3 The Seller is entitled to verify the Buyer's data, in particular the existence of business authorization, the validity of the VAT ID No., the authority of the acting person and the Buyer's creditworthiness. Until such verification is completed, the Seller may suspend the processing of the order.

2.4 The Buyer is responsible for safeguarding the access credentials to its user account. The Seller shall not be liable for any damage caused by misuse of the account unless such misuse resulted from a breach of the Seller's obligations.

2.5 The Buyer is not entitled to allow third parties to use the user account, except for persons acting within the Buyer’s internal operations and under the Buyer’s responsibility.

2.6 The Seller is entitled to cancel or restrict the user account, in particular if it remains inactive for a prolonged period, false data are provided, or the Buyer breaches the contract or these terms and conditions.

2.7 The Buyer acknowledges that the user account may not be continuously available, in particular due to maintenance or security interventions on the Seller’s side or on the side of third parties.

3. Goods, Technical Data and Compatibility

3.1 All presentation of goods in the E-shop is for information purposes only and does not constitute an offer within the meaning of Section 1732(2) of the Czech Civil Code. The purchase contract is concluded only upon explicit acceptance of the order by the Seller.

3.2 Photographs, drawings, data sheets, 3D models, information on ingress protection, material, chemical resistance, temperature range, certifications and other technical or marketing materials serve only as informative and technical background. The Seller's recommendation regarding a suitable housing configuration, cable glands, mounting elements or accessories is provided solely on the basis of data supplied by the Buyer and is advisory in nature; it does not constitute an assumption of liability for the final configuration chosen or for compatibility, unless expressly agreed in writing. Prior to binding confirmation of the order, the Buyer is entitled to request a technical drawing or other clarifying documentation in order to assess independently the suitability of the proposed solution.

3.3 The Buyer may either provide the Seller with technical documentation relating to its assembly and request a proposal for a suitable configuration, or order a specific configuration directly through the E-shop or by e-mail. In both cases, the Buyer bears final responsibility for ensuring that the selected configuration corresponds to its application, the dimensions of the assembly, the mounting method and the required level of protection, unless the Seller has expressly assumed responsibility in writing for specifically defined parameters.

3.4 If the Buyer fails to provide all necessary data, if the data provided is incomplete, inaccurate or misleading, or if the Buyer fails to use the option to verify the proposed solution through a drawing or other documentation, the Seller shall not be liable for any discrepancy between the delivered goods and the Buyer's expectations, for incompatibility of the assembly, or for the selected solution being unsuitable for the intended application.

3.5 Official declarations of IP protection or other certifications apply to standard products and to such modifications as do not alter the substance of the product, in particular a different cable length or modifications to mounting kits. Modifications resulting in a non-certified or otherwise individually modified product are not covered by official certification; in such a case, the Seller does not assume responsibility for achieving the declared protection rating, IP classification or other certification unless expressly confirmed in writing.

3.6 The Seller is entitled to make reasonable design, material or supplier changes that do not change the essential functional properties of the goods and are customary with regard to product development, component availability and production optimization.

4. Order and Conclusion of the Purchase Contract

4.1 The Buyer may contact the Seller through the E-shop or by e-mail. The Buyer's order must contain at least the identification of the Buyer, the specification of the requested goods, the quantity, the selected or requested configuration, the place of delivery and contact details; for technically dependent products, it must also contain the data necessary to assess compatibility.

4.2 Submission of an order through the E-shop or by e-mail constitutes a proposal to conclude a purchase contract. Output from the E-shop, automatic acknowledgement of receipt of the order, or a quotation sent by e-mail does not in itself constitute acceptance of the order by the Seller.

4.3 The purchase contract is concluded only at the moment when the Seller sends the Buyer a binding order confirmation by e-mail, usually in the form of a PDF or other written confirmation. This confirmation usually contains the specification of the goods and, depending on the nature of the order, also payment terms, delivery time, shipping method and shipping price.

4.4 Before sending the binding order confirmation, the Seller is entitled to request additional technical or commercial data, propose a modification of the configuration, adjust delivery or payment terms, or reject the order. After conclusion of the contract, the Seller may, as agreed, issue a pro forma invoice; failure to issue a pro forma invoice does not in itself mean that the contract has not been concluded.

4.5 The Buyer is not entitled unilaterally to modify or cancel a confirmed order without the Seller's consent. For standard stock items, the Seller may exceptionally allow cancellation before dispatch; for atypical, modified or custom-manufactured products, modification or cancellation is possible only on the basis of a written agreement and against reimbursement of costs already incurred.

4.6 Costs incurred by the Buyer in using distance communication means in connection with the order or conclusion of the purchase contract shall be borne by the Buyer, unless expressly agreed otherwise.

5. Price, Currency and Payment Terms

5.1 Prices of goods are stated in the E-shop in the currency selected in the E-shop interface. Unless expressly stated otherwise for a specific item, the price is understood to be exclusive of VAT; information on VAT and other taxes shall be displayed according to the tax regime applicable to the relevant supply.

5.2 The price of the goods shall be supplemented by packaging, transportation, insurance, customs duties, bank fees and other public-law charges, unless otherwise follows from the nature of the order or the order confirmation.

5.3 The purchase price shall be payable in the manner and within the period stated in the order confirmation or on the invoice. Unless agreed otherwise, an invoice and delivery note are issued after shipment of the goods; this does not affect the possibility of issuing a pro forma invoice in advance or requiring payment before dispatch.

5.4 The Seller is entitled to require a deposit, a pro forma invoice or full payment in advance, especially for the first transaction, an atypical or modified configuration, a cross-border delivery, where there are doubts as to the Buyer's creditworthiness, or where this follows from an individual agreement between the parties.

5.5 If the Buyer is in delay with payment, the Seller is entitled to suspend further performance, withhold goods not yet dispatched, demand statutory default interest and reimbursement of costs associated with debt recovery. The Buyer is not entitled to set off its claims against the Seller's claims without the Seller's prior written consent.

5.6 Title to the goods passes to the Buyer only upon full payment of the entire purchase price and all related claims of the Seller arising out of the relevant contract. This does not affect the transfer of risk under Article 6 of these terms and conditions.

6. Delivery of Goods, Delivery Times and Transfer of Risk

6.1 Delivery times stated in the E-shop or in pre-contract communication are approximate unless the Seller expressly confirms a binding date. The Seller shall not be liable for delays caused by force majeure, disruption of the supply chain, unavailability of components, intervention by a public authority, the carrier or the Buyer's failure to provide necessary cooperation.

6.2 The Seller is entitled to make partial deliveries. Each partial delivery may be invoiced separately.

6.3 Unless otherwise agreed in writing, the risk of damage to the goods passes to the Buyer at the moment the goods are handed over to the first carrier, or at the moment the goods are made available for collection by the Buyer and the Buyer is in delay with acceptance.

6.4 Upon receipt of the shipment, the Buyer is obliged to inspect the external condition of the packaging and the shipment. Apparent damage to the packaging or shipment must be recorded in the transport document and notified to the Seller without undue delay.

6.5 If the Buyer fails to take over the goods without a reason attributable to the Seller, the Seller is entitled to claim reimbursement of the costs associated with unsuccessful delivery, storage, repeat dispatch and, where applicable, to withdraw from the contract.

7. Atypical, Modified and Custom-Manufactured Products

7.1 Atypical or modified products mean in particular products with non-standard length, modified cable gland, Buyer's logo, special material, different surface finish, specific mounting kit, change of input dimensions or any other modification carried out at the Buyer's request.

7.2 In the case of atypical or modified products, the Buyer is not entitled unilaterally to withdraw from a confirmed order, and the Seller is entitled to demand payment of the full price even if production has already commenced or specific components have been ordered.

7.3 The Buyer acknowledges that atypical or modified products may not have the same parameters, certifications, stock availability, service regime or return option as standard catalog products.

7.4 The Seller is entitled to treat a technical drawing, approved specification, confirmed e-mail or accepted quotation as binding production documentation. The Buyer is responsible for the correctness of the approved documentation.

8. Inspection of Goods, Defects and Claims Procedure

8.1 The Buyer is obliged to inspect the goods without undue delay after delivery, or arrange for a professional inspection, and verify in particular the quantity, type, visible defects, mechanical damage, completeness of delivery and basic conformity with the confirmed order.

8.2 Apparent defects, quantity discrepancies or delivery of wrong goods must be notified by the Buyer in writing no later than 5 business days from acceptance, but always before installation, assembly, processing or further use of the goods.

8.3 A claim must contain at least the order or invoice number, identification of the claimed goods, a description of the defect, the manifestation of the defect, the date of discovery, photographs or other supporting materials and the Buyer's contact person. The Seller may require supplementary diagnostic information or return of the goods for assessment.

8.4 The Seller is not liable for defects caused by unsuitable assembly, incorrect installation of the camera or lens, unprofessional intervention, use contrary to the documentation, mechanical damage, use of unsuitable cleaning agents, chemical exposure outside confirmed parameters, ordinary wear and tear, use with a configuration other than the confirmed one, or inaccuracies in input data provided by the Buyer.

8.5 Unless a contractual quality guarantee has been expressly agreed, the Seller provides only rights arising from defective performance to the extent set out in these terms and conditions and applicable law. Any commercial or manufacturer's warranty shall be governed exclusively by the conditions stated in the relevant warranty statement, data sheet or order confirmation.

8.6 If the claim is justified, the Seller shall choose an appropriate remedy depending on the nature of the defect, in particular repair, supply of a replacement part, replacement of the defective item, or a reasonable discount. Withdrawal from the contract is possible only if the defect constitutes a material breach of contract and remediation is neither possible nor reasonable.

8.7 The Buyer is not entitled to carry out repairs, interventions or modifications of the claimed goods without the Seller's prior written consent; otherwise, rights arising from the defect shall lapse to the affected extent.

9. Limitation of Liability

9.1 To the extent permitted by law, the Seller shall be liable only for actual damage arising as a direct consequence of a breach of its contractual obligation. The Seller shall not be liable for loss of profit, loss of production, loss of orders, loss of data, operating downtime costs, secondary damage or any other indirect or consequential loss.

9.2 The Seller's total liability for damage or other loss arising from or in connection with one contract shall not exceed the amount corresponding to the price of the goods delivered under the relevant contract from which the claim arose.

9.3 The limitation of liability under this Article shall not apply to the extent that liability cannot be excluded or limited under mandatory law, in particular in cases of intentional damage or harm caused to a person in their natural rights.

10. Withdrawal, Termination and Return of Goods Outside Claims

10.1 The Buyer has no right to withdraw from the contract without cause in the manner granted to consumers. The Buyer may withdraw from the contract only in cases provided by law, these terms and conditions or an individual agreement between the parties.

10.2 The Seller is entitled to withdraw from the contract in particular if the Buyer fails duly and timely to pay an advance or the purchase price, fails to provide necessary cooperation, fails to satisfy identification or compliance requirements, provides false or misleading data, force majeure occurs, or performance becomes impossible or excessively difficult for reasons beyond the Seller’s reasonable control. Withdrawal shall not affect the Seller’s right to reimbursement of costs already incurred, contractual or statutory claims, and performance to which the Seller became entitled before withdrawal.

10.3 If the Seller withdraws from the contract after having received monetary performance from the Buyer, the Seller shall return the received amount without undue delay after set-off of its due receivables, costs and claims to which it is entitled under the contract, these terms and conditions or applicable law.

10.4 The Buyer has no right to return delivered goods without cause or unilaterally withdraw from the purchase contract merely due to a change of project, excess stock or any other internal need of the Buyer.

10.5 At its discretion, the Seller may agree to the return of standard, undamaged and resalable goods, but only on the basis of a prior written agreement, in unopened or undamaged condition and under conditions determined by the Seller. In such case, the Seller is entitled to charge a handling or restocking fee and deduct costs incurred in connection with the return.

10.6 Atypical, modified, custom-made or otherwise individualized goods cannot be returned unless the Seller provides otherwise in writing.

11. Intellectual Property Rights, Documentation and Use of Materials

11.1 All technical documentation, drawings, 3D models, manuals, catalog sheets, photographs and other materials provided by the Seller remain its property or the property of the respective rights holders and may not, without the Seller's prior consent, be used for purposes other than the agreed cooperation, copied, published or disclosed to third parties.

11.2 If the Buyer provides the Seller with drawings, markings, a logo, technical requirements or other materials for the manufacture or modification of goods, the Buyer is responsible for ensuring that their use does not infringe third-party rights. The Buyer shall compensate the Seller for any loss incurred in connection with a breach of this obligation.

12. Export Control, Sanctions and Compliance

12.1 The Buyer is obliged to comply with all applicable export, re-export, embargo and international sanctions regulations. In particular, the Buyer may not, without the necessary authorization, deliver or make available goods, documentation or technical information to persons, countries or for purposes prohibited by applicable law.

12.2 The Seller is entitled to refuse or suspend performance if its completion could result in a breach of export, customs, sanctions or other compliance regulations.

13. International Trade, Incoterms® 2020 and Cross-Border Performance

13.1 Unless expressly stated otherwise in the order confirmation, quotation or other written agreement, the FCA Seller's premises, Ostrava, Czech Republic, Incoterms® 2020 rule shall apply to cross-border deliveries. If transportation is agreed or arranged by the Seller, the Seller shall do so as part of the performance or as arrangement of carriage according to the specific confirmed order; this does not affect the allocation of risks, costs and obligations under the agreed Incoterms® 2020 rule.

13.2 Unless expressly agreed otherwise in writing, the Buyer bears all customs duties, import VAT, local taxes, bank charges, customs broker fees, storage fees, inspection fees, fees for local registrations, certifications and other public-law or similar costs arising in the country of transit or destination.

13.3 The Buyer is responsible for the accuracy of the data necessary for cross-border performance, in particular the identification of the consignee, place of destination, invoicing and customs data, EORI or other identifiers, information on the end user and end use, where relevant, and for obtaining all permits, registrations or approvals required in the country of import, unless expressly assumed by the Seller in writing.

13.4 The Seller shall not be liable for delay or impossibility of delivery caused by customs clearance, controls by public authorities, detention of the shipment, carrier requirements, sanctions screening, missing or incorrect documents on the Buyer's side, or for the delivered goods meeting specific local technical, regulatory, environmental, packaging, labeling or other requirements outside the territory of the Czech Republic or the European Union, unless the Seller expressly confirms such compliance in writing.

13.5 For cross-border orders, the Seller is entitled to require payment in advance, a deposit, additional identification and compliance data, verification of creditworthiness, end-user confirmation or other documents reasonably required to assess commercial, export, payment or transport risk. Until such documents are provided, delivery periods shall not run and the Seller shall not be in delay.

14. Personal Data Protection and Delivery of Notices

14.1 Information on personal data processing is published separately on the Seller's website. The Buyer is obliged to ensure that the contact persons whose data it provides to the Seller are informed about such processing to the extent required by law.

14.2 Unless otherwise agreed, all notices, confirmations, demands, claims and other communications may be delivered electronically to the e-mail addresses used by the parties in connection with the order or subsequent communication.

15. Final Provisions

15.1 Legal relations between the Seller and the Buyer shall be governed by the laws of the Czech Republic. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

15.2 All disputes arising out of or in connection with the purchase contract shall be resolved by the courts of the Czech Republic having subject-matter and territorial jurisdiction; for B2B relationships, the parties agree on the local jurisdiction of the Seller's general court, where permitted by law.

15.3 The Buyer assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Czech Civil Code.

15.4 The invalidity or ineffectiveness of any individual provision shall not affect the validity and effectiveness of the remaining provisions of these terms and conditions.

15.5 The purchase contract concluded between the Seller and the Buyer, including these terms and conditions, is archived in electronic form. Unless otherwise agreed or required by law, it is not publicly accessible.

15.6 Seller’s contact details for business communication are: Argutec, s.r.o., Na Nivach 1339/4, 700 30 Ostrava-Zabreh, Czech Republic, e-mail sales@argutec.eu, phone +420 703 141 903.

15.7 The Seller carries out its business on the basis of relevant authorizations under the laws of the Czech Republic. Supervision over personal data protection is exercised by the Office for Personal Data Protection.

15.8 These terms and conditions become effective on 8.6.2026.